Ordering Information

E-mail General Questions and/or Comments about the Bayer eStore to Staples Promotional Products at: Bayer@cs.staples.com or call 877-244-8871.

Shopping for Bayer products online is safe, secure and easy. There's no need to log in to shop the catalog, just follow these simple steps:

• - Browse through the Bayer eStore by clicking on a department and then clicking on the products that interest you.
• - Add items to your Shopping Cart.
• - Register or verify your shopper information.
• - Select your payment method and submit your order.
• - Print your View Cart page or your Receipt.

There are two ways to shop through the Bayer eStore, by clicking on a department and browsing through the product assortment and by using the Search feature to find a specific product.

To browse the product assortment, click on one of the department links located on the top navigation bar.

Shopping the Bayer eStore is similar to shopping anywhere—you are in control.

• - In order to purchase an item, you must first add it to your shopping cart.
• - To do this, click on the product you want to purchase from the product thumbnail pages.
• - A detailed product description will be presented, along with a menu allowing you to enter the specific quantity you wish to purchase and/or to specify the size you want (if applicable).
• - Current on–hand inventory is also displayed here.
• - Once you have selected the product and specified size and/or quantity, click the Add to Cart button.
• - You will see the product appear in your Shopping Cart.
• - It is not necessary to log in for the Shopping Cart to function.
• - At any time, you can see an expanded version of the Shopping Cart by clicking on the View Cart button located to the left of the Shopping Cart.

In order to browse the Bayer eStore, you must be a registered user.

First–time shoppers will be prompted to enter information such as User Name and Password, name, address, e–mail address, and phone number. This information will default to your billing and information. If your billing and shipping information are not the same, those may be changed when you are ready to complete your order. You can also change this information by clicking on the My Account button in the top navigation bar. Once you have registered, the catalog will remember you each time you visit.

Acceptable Payment Methods for the NAME eStore:

• - Credit Cards
• - Open Account Billing
• - Budget

Acceptable credit cards are (Your credit card statement will reflect payment to Staples Promotional Products.):

• - Visa
• - American Express
• - MasterCard
• - Discover

Non–acceptable payment methods are:

• - Check
• - Money Order
• - Printed Gift Certificates

When you are finished shopping:

• - Click on the Check Out button, located in the Shopping Cart. The Place Order page will be displayed.
• - Verify your Billing Information and Shipping Information, displayed on this page. If these need to be updated, click on the appropriate Modify button and make the necessary changes. Click Save.
• - Verify the Shipping Method. Normally, UPS Ground Shipping is the default method. If necessary, make changes by clicking on the Modify button. Available shipping methods will be displayed in a drop–down box. Corresponding shipping cost estimates will be reflected in the Shopping Cart.
• - Verify the Order Information in your Cart and make any final changes.
• - Enter your credit card information and click on Place Order to submit your order into the eStore's secure ordering environment.
• - Once you have placed your order, a purchase confirmation page will be displayed. From here, you may exit the Online Catalog or continue shopping.

If you would like a printout of your receipt, click on the My Account link in the top navigation. Under My Orders click on the Order History link to view your past orders. Click on the specific order for which you want a receipt and print this screen.

Your purchases are backed by our 90-day Satisfaction Guarantee. If the merchandise you ordered does not meet your expectations, we will gladly exchange it or accept the return for a refund or credit within 90 days from the day you receive your order. The Bayer Customer Satisfaction team is available at 877-244-8871 between the hours of 7:00 a.m. and 5:00 p.m. Central Time. Return information is printed on the back of the packing slip that accompanies your order.

Personalized or Customized Items:
We are unable to accept returns or process exchanges on personalized items. If you feel your order was produced incorrectly, please contact us within 30 days of the invoice date. If it is determined there is a material or manufacturing defect with your order, we will issue a returned goods authorization number and will replace your order or issue a refund. The Bayer Customer Satisfaction team is available at 877-244-8871.

Items that are in stock can be shipped within 2-3 business days from receipt of order. All items are shipped via UPS. UPS cannot ship to post office boxes or to APO/FPO addresses and does not deliver on Saturday. Additional shipping charges will be applied to International, Alaskan and Hawaiian orders.

Rush Orders
Customers who require rush delivery may call 1-877-244-8871 between 8:00 a.m. and 12:00 noon U.S. Central Time, Monday - Friday, for same day air shipments. Additional shipping charges will apply.

All shipments to APO, FPO, DPO addresses must be sent via USPS or SmartPost service. Orders shipping to these addresses will be identified during order processing and the ship method updated accordingly. Your shipping confirmation will reflect the updated freight service and charges. The charges should never exceed what you were quoted during the checkout process.

This notice complies with Hazardous Material regulations established by the Department of Transportation, PHMSA and the IATA.

Lithium batteries packaged in products (power banks, Bluetooth speakers for example) may be shipped via air in small quantities. SPP reserves the right to refuse air shipments if the quantity of lithium batteries is over the threshold set forth by government agencies. Please contact Customer Service with any questions or concerns.

Importer Responsibilities:
Recipients of orders shipped to countries outside the USA will be considered the importer of record in the destination country and will be responsible for compliance with applicable import rules and regulations in that particular country.

Product Restrictions:
Select items are not available for export due to foreign regulatory requirements.

Documentation Fee:
All export orders are subject to a documentation fee of $5 per style.

Duty and Tax Obligations:
Depending on the order circumstances and regulations in many countries, the recipient importer may be responsible for duty and tax obligations including VAT’s and GST’s.

Transit Times and Delivery:
International shipment transit time can only be estimated due to the complex nature of international shipping and Customs clearance requirements. Staples Promotional Products strives to provide information regarding transit time based on the best information available at the time of the order but, SPP makes no promise or guarantee of delivery on or before a particular date.

Returns:
Except for defects in product or workmanship, all international sales are final. Any returns require a return authorization. Please call or email our International Customer Service at Bayer@cs.staples.com or 1–712-737-4925.

Contact SPP for More Information:
For advice on which items can be shipped to specific countries, please contact the Staples Promotional Products customer service team at Bayer@cs.staples.com or 1–712-737-4925.

*Size 3XL is available in limited styles only. Please refer to your online catalog.

*This size chart excludes junior & euro-fit sized items. Please see product copy for details.

For Inventory Click Here: Inventory Report.

For any concerns, comments or questions, send an e–mail to Bayer@cs.staples.com or contact your Customer Service team at 877-244-8871.